Amazon Academy Final Practice Exam

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• What indicates to drivers that they can exit their vans and find their route in the station?
• Which action takes place first during the second half operation shift?
• How often should all associates engage with the Network Goal for Engage?
• At what times does the shift assistant check FCLM Time on Task?
• When MNR items have significantly increased in the system, how should the situation be evaluated?
• What was the shift's PPH if 36,756 volume was processed over 7.5 hours with 65 associates?
• If a station's typical DSP SPR is 200 and the total received volume is 48,800, how many DSP route reductions will the station have?
• How many shipments will not dispatch from the site if the total volume is 57,544 packages and 92% is committed to delivery while the flex pool has 150 drivers at an SPR of 25 packages?
• When should a sort manager upload their Next Day Plan Shift Planning Tool (SPT)?
• If a yard marshal is not behind a safety barrier, what is the minimum distance they should maintain from a moving vehicle?
• What was the primary purpose of creating the Apollo system?
• What is the primary responsibility of a Tetris associate?
• What is considered an efficient use of resources when the shift is overstaffed?
• Which scenario directly affects OTD performance negatively?
• What is the purpose of scanning associates that wish to leave into the Instant VTO tool?
• After identifying aisles with a high number of dwelling packages, what is the next step?
• Which portal is used to ensure correct labor tracking for associates?
• Which of the following indicates that area readiness has not been prioritized?
• Your shift length is 6 hours and your PPH actual for the shift was 93 with a headcount of 104. What volume was processed during your shift?
• How can users identify partial routes in SCC Outbound?
• Which action should be taken if an associate is missing items?
• If many packages are unable to be inducted, which role is essential for troubleshooting these errors?
• Which of the following is a responsibility of a Sort Manager during the shift?
• If shift planning is performed correctly, how many Shift Plans are loaded to Siphon on a daily basis?
• With a PPH goal of 85 and a current trend towards 80 PPH, how many associates need to be VTO'd to meet the goal with 48,784 packages?
• What can lead to errors when checking for damaged packages?
• Which associate process path is ideal for addressing label induction errors?
• What is the first step if you suspect an associate is under the influence of alcohol/drugs?
• What are the responsibilities of the Problem Solve/Repack Associate? Select the two that apply.
• When should your pre-shift plan be uploaded while comparing it with the Next Day plan?
• How much VTO is needed to reach a 100 PPH core volume with a shift length of 6 hours and planned headcount of 95, given a core volume of 54,000?
• Which of the following is NOT a contributing factor to a miss on DEA?
• What is the total BRT for the time range of 01:00 - 10:00 after considering breaks and lunch?
• What should you do if a driver reports a damaged leaking package?
• Which of the following best describes the role of the Problem Solve/Repack Associate?
• What is one responsibility of the Problem Solve/Repack Associate?
• How does the increase of MNR items over several days affect operation costs?
• If several inbound trailers are docked late, what is the best initial action to improve yard safety and efficiency?
• What is one of the main coaching points a UTR leader can give to a driver or DSP?
• What is the appropriate location for reporting actions taken to correct Area Readiness failures?
• Which of the following items can you track under the Pick tab in SCC Outbound?
• For a sort shift, if you have an undiluted stow rate goal of 494, what is your diluted stow rate expected related to the learning curve?
• What is the total OTR capacity that your station can dispatch if there are 275 DA's secured with a SPR of 205?
• How often should Associate Roundtables be completed once COVID restrictions are lifted?
• What actions should be taken if the last linehaul's arrival time is 15 minutes past the planned induct cutoff?
• What is the primary focus of the HSC Board during monitoring?
• How does overstaffing with 4 additional associates impact costs during a shift?
• If your actual Flow Per Hour is 7,435 after 3 hours, what does your adjusted FPH need to be to meet the shift goal?
• What should be prioritized during a flow meeting?
• When should Induct Management be updated to the correct Sort cycle?
• What should managers monitor prior to the start of shift to ensure correct headcount?
• What is the first step in the reasonable suspicion protocol for an associate behaving unsafely?
• In case of a suspected unsafe behavior by an associate, what protocol should you initiate?
• With 3347 packages and 120 total Flex routes, how much volume will roll to the next cycle due to insufficient Flex drivers?
• What is the ideal scan compliance percentage to aim for in order to ensure operational efficiency?
• When should you verify that the Process Assistant has cleared all time on tasks issues?
• If 10 of the 20 stowers in a staffing plan are level 1, what reasonable action can ensure all volume is completed by EOS?
• What is the likely root cause for degraded OTD performance if the beacon system is not functioning?
• Which of the following can negatively impact OTD?
• Which statement best describes the problem-solving role on loadout?
• What information is necessary to complete a Hawkeye alert for a damaged package?
• Which statement is NOT true concerning VOA board comments?
• At what point should labor tracking for associates begin according to best practices?
• What system is used for processing canceled packages?
• What is a proactive method to avoid OTD misses mentioned in the context of staging routes?
• What should be considered as key performance indicators when selecting candidates for Critical Roles?
• When should a station manager set up Hawkeye alerts?
• Who is responsible for the Career Growth Plan?
• Which of the following is a key goal when managing hourly flow during a Sort shift?
• When managing an ADHOC sort with 4640 packages, how many routes will likely not be able to dispatch due to timing constraints?
• Which of the following is NOT one of the stops on a station GEMBA walk?
• Which of the following is NOT an input you must know when calculating belt run time (BRT)?
• What tool could be used when a Delivery Associate reports that no route is staged in their assigned location?
• If you need 73 people to process today's volume and you are rostered 82 with an attendance of 82%, how many associates do you need to accept VET?
• If your shift starts at 1:30, what should the Sort manager do 30 minutes before the induct start time?
• In a FLEX operation, how should a supervisor respond to a FLEX Delivery Partner requesting a route swap for convenience?
• What is one way to filter SCC outbound results?
• Which fields are required when filling out the Request Form?
• If you notice packages at the end of C-14 that need attention, what is the first action you should take?
• Which of the following is not tracked under the Pick tab in SCC Outbound?
• If you need to adjust the pick order for unassigned routes, what should be selected?
• What does SWCL stand for in the context of the sort shift?
• What tool should a sort manager use to submit a late line haul ticket?
• In a station environment, what does 'loadout' typically refer to?
• Which command center metric increase would indicate a need to review SAL label induct accuracy?
• What does the acronym VTO stand for in staffing management?
• What is the first thing to know in order to bridge the scan compliance metric?
• How often should the area readiness checklist be completed before the start of pick and stage?
• Does SCC Outbound allow monitoring of associate performance on picking routes?
• What type of information would you typically find on the VOB Board?
• Which area on the GEMBA walk is focused on overall productivity and efficiency?
• Which topics should be covered during a flow meeting?
• If packages are reported to be in a departed status, which tool should be used to confirm their status?
• What is the purpose of a VO Board during the GEMBA walk?
• As an Area Manager, what should you do if a Driver has trouble loading due to overflow packages?
• What is the total dispatch capacity if there are 225 DA's available per day with an SPR of 195 and a Flex pool of 75 with an SPR of 40?
• Why is it incorrect for Shift Assistants to mark completion of tasks at the same time?
• What should you do if a FLEX driver cannot find a QR code during dispatch?
• Why is the First Stow Attempted Failed (FSAF) mechanism important?
• For how many VET will you need to submit for processing additional packages arriving after your shift?
• Which of the following tools is essential for managing the sorting process?
• What would be your calculated pick list compliance if 45 packages were marked missing out of 27,585 processed?
• What are two authorized actions associates can perform in the Hazardous Waste Storage Area?
• How have Level 1 stowers been performing if the expected stow rate is 320 but their production is at 300?
• How can you best find the top contributors to MNR in a specified week?
• If a manager's tasks are marked at the beginning of a shift, why is that not SOP?
• What should an associate responsible for monitoring scan compliance do after a deep dive analysis?
• What’s the first action to consider when finding a virtual/physical mismatch in performance?
• What adjustment can managers make if the headcount is not correct before a shift starts?
• Which best describes the problem solve role on loadout?
• When should the area readiness checklist be completed during the load out process?
• Which board is likely to highlight the most significant problems identified during the GEMBA walk?
• What is an essential quality for Tetris associates?
• Your MNR DPMO goal is under 5000. If your EAD volume is 34850, what is the maximum MNR volume allowed?
• Why is it important to run packages through FIX IT in the scenario mentioned?
• During a GEMBA walk, what do you assess at the GEMBA Board?
• Based on the following: core volume of 63,275, shift length of 6.5 hours, and planned HC of 95, how much VTO is needed to reach 110 PPH?
• Which tool might help determine the flow of packages in real-time during sorting operations?
• How many staging locations are necessary to run a successful shift with 48 vans dispatched?
• Which of the following metrics is NOT associated with sorting during a shift?
• What should be done after locking the wheels of a cart?
• During a shift, which metric is critical for monitoring sort performance?
• In which area should wheel locks be engaged before loading a cart?
• How often should flow meetings be held in the first hour?
• You see an associate attempting to load a cart without the wheel locks engaged. What should you do?
• What should you do if your headcount is higher than expected during a shift?
• Which key activity helps in keeping track of the productivity goals during a Sort shift?
• What is the main purpose of the area readiness checklist?
• Which aspect is essential for Yard Marshals to verify before waves exit?
• If a driver reports that a leaking package has affected other contents, what should you ensure?
• How much of your SWCL should be completed after 50% of your sort shift?
• To ensure the PPH goal is met during a Sort shift, what critical element helps track progress?
• How many associates do you need to accept VET in order to staff a shift if you need 85 people and currently rostered 97 with an average attendance of 82%?
• During a Pick Stage Area walk, which two visual indicators suggest Picklist Compliance misses?
• What is the primary purpose of Associate Roundtables?
• What must Yard Marshals verify prior to allowing a wave to exit the Launchpad?
• Which two roles align with the responsibilities of a PA?
• Which issue does marking a manager's tasks at the same time indicate?